Cancellation and Refund Policy

We will be sad to see you go. However, we will try to make the cancellation and refund process as effortless as possible.

Can I cancel my policy and seek a refund?

Yes. A no-questions-asked, full refund of your premium will be initiated if the policy has not commenced, i.e. prior to coverage/policy start date.

Can I cancel my policy and seek a refund, if the coverage/policy has commenced?

Yes, considering if the policy risk has commenced. In such cases, the refund of the premium will be on a pro-rata basis. For any further inquiries, please contact bpo@aegiscovenant.com.

How do I cancel my policy?

Customers should email bpo@aegiscovenant.com with their UID number, cancellation reason, and required documents. For vehicle sales or transfers, relevant legal documentation (sale deed or Form 29 from RTO) must be provided. If purchasing a new policy, a copy should accompany the cancellation request.

What is the refund timeline?

The refund shall be processed within 7 business days from the policy cancellation date to the original payment method.

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